Findability
Can the official route be found without private context?
FROM THE BIC TOOLKITSmall useful things built in response to a slightly broken internet.
BIC UTILITY / FIELD CHECK 003
The Agent Experience Checker
Can an AI system understand the task well enough to act safely?
WHY THIS EXISTS
A readable help page is not the same as an executable journey.
A person can bridge missing context, hunt for exceptions and ask for help.
An AI system needs the route, rules, branches, consequences and permission boundaries to be explicit.
This check reveals where a task still depends on human guesswork.
AGENT EXPERIENCE UNITSTATUS: READY
PUBLIC EVIDENCE. EXPLICIT RULES. NO GUESSWORK.
Could an agent complete this task?
Answer from the information a system could actually reach. Give the site credit only when the route or rule is explicit.
Nothing you answer here is sent anywhere. The check runs entirely in your browser.
WHAT IT CHECKS
Five conditions for a task an agent can understand.
Rule Clarity
Are steps, deadlines and consequences stated rather than implied?
Context Handling
Are plan, role, provider and channel branches visible?
Safety & Permission
Are authentication, review and explicit confirmation built in?
Recovery
Can failure, exceptions and wrong-account errors be recovered?
THE BIGGER POINT
The hidden decision tree is the product.
This is a directional self-assessment, not a certification. The useful output is the weak condition and the next fix: the rule, branch or safety boundary that needs to become explicit.